Returns & Warranty

Terms of Sale

Purchasing fine jewelry pieces is an important decision. We would like you to be satisfied with your purchase and make every effort to ensure a smooth transaction. Nina Elle Jewels encourages questions and offers personalized assistance before each purchase. We request that you ask all questions before purchasing your item. We would be glad to send you additional photos (if available) certification info (If available) or additional documents to aid in your decision. We are available by phone 310-709-0282, 310-424-5101 or via email 7 days a week. Because all our items are custom made to order they are considered a final sale. Each item is individually crafted and sized according to your specifications.

SETTINGS

All settings are custom made to order and are considered a final sale. We encourage customers to inquire about setting details and are glad to accommodate any requests including but not limited to providing additional photos, dimensions, measurements and size comparisons.

Damaged items or items sent in error will be exchanged within 3 days of receipt for a similar item. In some instances, customers may exchange ring settings but are responsible for any price differences and shipping of the new order. Refunds offered at seller’s discretion for sale amount minus shipping, seller fees and 5% restocking fee. Item to be exchanged or refunded must not be altered in any way. Any item that has been changed from its original form (re-sized, damaged, etc) will not be exchanged.

DIAMONDS

The cost of any diamond engagement ring is determined by the center stone- cut clarity carat weight and color. We encourage all customers to contact us prior to placing an order so that we can go over all the diamond characteristics before payment is initiated. We understand the difficulty in purchasing a diamond sight unseen and extend a three day exchange policy for your center stone on any of our engagement rings (not applicable to layaway plans). Please contact us for more information regarding diamond specifics 310-709-0282
Pre-certified stones are purchased in wholesale parcels and are appraised by Nina Elle Inc. Certified stones have been purchased with certification and are graded based on the rating of appraisal company. The opinion of appraisers concerning clarity and color of diamond may vary. Exchange on center diamond with comparable stone is offered within 3 days of purchase. Please contact us immediately for exchange of center diamond in any setting.

MOISSANITES, LOOSE DIAMONDS & CUSTOM DESIGNED ORDERS ARE NON REFUNDABLE. Moissanites are purchased on a need basis and are considered a final sale. Please ask all questions before placing a moissanite order. Custom made orders require labor which is complimentary with a purchase. There are no refunds on special custom made orders.

Please contact us immediately if you feel there is an error with your item. We will always do our best to accommodate you and ensure your ultimate satisfaction.

5 YEAR LIMITED WARRANTY

Nina Elle Jewels limited warranty offers you protection and is extended to the craftsmanship of your jewelry piece including the setting of side stones. Accidental loss of side diamonds, repair of broken prongs, annual cleaning-polishing and rhodium (if applicable) are covered at no additional charge.

Annual cleaning, prong check and reinforcement (if necessary) are always complimentary.

All repairs are evaluated on a case by case basis to determine the cause of damage. In some rare instances where damage is due to negligence, direct force or alterations done by someone other than our staff a minimal labor fee may be applied.

Nina Elle Jewels is not held accountable for damage caused by customer or other persons or if damage is a direct cause of negligence. We are not responsible for any damage caused to the ring if it has been resized or altered in any way by anyone other than our highly qualified staff.

Please contact us before taking your jewelry piece anywhere for repair, resizing or cleaning to evaluate the best course of action.

The center stone is not covered under any circumstances. It is recommended that you purchase insurance on your jewelry piece against loss theft or any other damage to the center stone.

We ask that you please contact us 310-709-0282 or 310-424-5101 for any issues regarding your purchase during this time so that we may be able to assist you.